Candy Pouch Packing Machine for Jordanian Confectionery Factory
This customer, based in Jordan, operates a candy processing plant that primarily produces and sells various types of gummy candies. As the variety of candy products has expanded, the customer needed a reliable candy pouch packing machine capable of accurately portioning and automatically packaging candies of different sizes.
As this was the client’s first time importing packaging equipment, they had some concerns regarding the machines’ actual performance, packaging consistency, and their ability to adapt to different types of soft candies. Therefore, in addition to price, the client was more concerned about whether the equipment would truly be suitable for their candy products.
Client Requirements: 18-Gram Candy Portioning and Stable Operation
The client directly outlined their candy packaging needs in their inquiry and specified the following technical requirements:
- Packaging Material: Various types of soft candies
- Packaging Weight: 18 g
- Bag Length: 120 mm
- Packaging Method: Back-seal
- Bag Former: 200 mm
- Packaging Speed: Approximately 25 bags/minute
- Configuration: 3-head screw dosing machine + large round hopper
- Supporting Equipment: Medium-sized pneumatic back-seal packaging machine
- Additional Features: Register marking, coder
- Voltage: 220V / 50Hz / Single-phase
- กำลังไฟ: 1.1 kW
- Material Requirements: All sheet metal components that can be made of stainless steel must be made of 304 stainless steel
The customer was particularly concerned about the candy pouch packing machine’s adaptability to different types of soft candies, as these vary in shape, size, and stickiness.
Shuliy Solution: 3-Head Screw Metering and Back-Seal Packaging Combination
Based on the customer’s candy packaging requirements, Shuliy configured a 3-head screw 200-gram portioning machine, a large round hopper, and a pneumatic medium-sized back-seal packaging machine.
This solution uses a front-end metering system to portion the candy, after which the back-seal packaging machine completes bag forming, filling, sealing, and finished product output. The addition of a mark-positioning function enhances the stability of packaging length control, while a coder can be used to print production dates or batch information.
Since the customer needed to package a variety of soft candies, Shuliy conducted trial runs using the customer’s actual candy samples after finalizing the solution to verify the equipment’s suitability and packaging results.
Addressing the Customer’s Concerns Through Practical Testing
This was the customer’s first time importing a packaging machine, and they had significant concerns about whether the equipment would be “easy to use.” In particular, different types of soft candies might have irregular shapes or be prone to sticking together, so simply providing technical specifications was not enough to fully address the customer’s concerns.
In response to this situation, Shuliy purchased the specific candies the customer needed to conduct actual machine trials and provided feedback to the customer on the test results, packaging quality, and machine performance. Regarding the numerous technical questions raised by the customer, the sales team communicated with the factory’s technical team to confirm each one individually, ensuring that every issue received a clear response.
This “understand the product first—conduct actual machine testing—provide feedback—resolve issues” approach strengthened the client’s confidence in the candy pouch packing machine’s actual performance.
Reestablishing Effective Communication
After the client’s initial inquiry, contact was temporarily lost. Later, a Chinese contact of the client reached out to Shuliy, indicating a need to assist the Jordanian client in purchasing a candy packaging machine and confirming that the client indeed had a clear need for the equipment.
After reestablishing contact, the sales team continued to follow up via phone calls and messages. Although communication was not always timely due to the client’s busy schedule, through patient follow-ups, clearly articulating key points, and maintaining communication with the client’s freight forwarder, the team gradually gained a clear understanding of the client’s procurement progress and actual needs.
Throughout the process, communication consistently focused on equipment configuration, suitability for candy packaging, trial run results, packaging requirements, and delivery arrangements, thereby avoiding unnecessary back-and-forth.
Final Order: Jordanian Client Purchases Candy Pouch Packing Machine
Following multiple rounds of communication, equipment confirmation, and candy packaging trials, the client finalized the procurement plan:
- 3-head screw-type 200-gram portioning machine
- Large round hopper
- Pneumatic medium-sized back-seal packaging machine
- 200 mm bag former
- 304 stainless steel sheet metal components
- แรงดันไฟฟ้า: 220V / 50Hz / Single-phase
Noted:
- Country of Sale: Jordan
- Product: Candy Packaging Machine
- Trade Terms: FOB
- Packaging and Shipping: Maintaining Close Communication with the Customer’s Freight Forwarder
Since the customer had their own freight forwarder, Shuliy proactively maintained contact with the forwarder to confirm equipment transportation and shipping arrangements. Throughout the packaging and shipping process, Shuliy continuously provided the customer with progress updates via videos of the machine in production, equipment photos, payment information, and shipping-related documents.
For customers importing machinery for the first time, timely updates on the production and shipping status of the equipment effectively reduce uncertainty during the waiting period and help build trust for long-term cooperation.
Why Did the Customer Ultimately Choose ShuliyCandy Pouch Packing Machine?
- The Equipment Solution Met Actual Candy Packaging Needs
- Verifying Gummy Packaging Results Through Actual Machine Testing
- Technical Issues Confirmed and Resolved One by One
- Patient Communication and Timely Follow-Up
- Leveraging the Client’s Freight Forwarder and Partnerships
If you also need to package gummy candies, other candies, or other food products, please feel free to contact us. Provide us with product images, packaging weight, and bag type requirements, and we can recommend a suitable candy packaging machine based on your specific product and provide a trial run plan.
